Complaints Procedure

We value your feedback and aim to resolve any issues quickly and fairly.

How to complain:

You can submit your complaint:

• Email: compliance@flystarflight.com
• Phone: +44 (0)1252 540444

Please include: your name, contact details, and a brief description of the issue.

What happens next:

• We will acknowledge your complaint within 3 business days.
• We will investigate the matter and provide a response outlining any actions or solutions.
• If you’re not satisfied, you can request a review by a senior manager.

Confidentiality:

All complaints are handled confidentially and respectfully.

Goal:

To resolve issues fairly and improve our services.